SUPPORT

Contact Us

Darwin Designs LLC
FOR CUSTOMER SUPPORT: customercare@thesnarfscarf.com 

RETAILERS: We’d love to work with you. Contact us at retail@thesnarfscarf.com.

 

Frequently Asked Questions

Where is The SnarfScarf® made?
Your fabulous SnarfScarf® was handmade in St. Petersburg, Florida!

How do the sizes differ?
The adult standard measures about 26" long from neck seam to waist level (each side) and is about 7" at its widest part. The adult large measures about 30" long from neck seam to waist level (each side) and is about 10" at its widest part. Folks who are large chested/bellied or have large frames should consider the large size.

How do I care for my SnarfScarf®?
Each SnarfScarf is made from 100% cotton, unless otherwise noted. To care for it, fasten the velcro and wash cold with your other like-colored clothing. We recommend laying it flat to dry or you can tumble dry low. If needed, you may iron it on the setting designated for 100% cotton. We carefully select each print to disguise food stains but if you wish to spot treat your SnarfScarf®, just follow the instructions that came with your preferred stain treatment solution.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and PayPal.

How do I redeem a promotional code?
If you have a promotional code, you will be asked to enter it upon final checkout.

Where do you ship to?
We currently ship within the USA, Canada, Australia, and the United Kingdom. We do not knowingly ship to locations that act as intermediaries to overseas customers. All such orders will be refunded.

What are my shipping options?

In most cases, your order will ship within 1-3 business days. Once your order ships, it will arrive according to the option you selected at checkout. For domestic orders, we offer USPS Priority Mail® Shipping (1-3 days) or USPS First-Class Mail® Parcel Shipping (3-7 days).

For international orders, we offer USPS First-Class International Shipping and USPS Priority Mail International service. The USPS offers free tracking of your Priority Mail® and First-Class Mail® packages. Shipping fees calculate upon checkout. 

If your package does not arrive, we will assist you in opening a claim with the USPS to help you track it down. We are not responsible for lost or stolen packages. We will not replace items that the USPS is at fault for losing or destroying.


How can I track my shipment?
When you place your order, you are issued a unique tracking number by the United States Postal Service. To track your shipment, visit USPS.com, and enter your tracking number.

How are taxes charged?
If you are shipping to any state in the USA except for Florida, no taxes will be applied to your purchase. If you are shipping to an address within Florida, you’ll be charged the appropriate rate for that shipping address. If your order is being shipped internationally, you are responsible for all customs and import taxes.

How can I return or exchange a SnarfScarf®?
Scroll down a little bit more and follow the steps outlined.

I can’t find a SnarfScarf I saw on the website earlier – where is it?
The product lines are constantly changing and it may have been discontinued or is temporarily out of stock. Check back often for new prints!

Returns/Exchanges
As a growing small business, we pride ourselves on our customer service and we are confident in the quality of our product. We carefully inspect each SnarfScarf® before we ship it. However, if you are unhappy with your SnarfScarf®, follow these directions for a speedy return:

  1. Complete the return form and include it with an original receipt or packing slip and The SnarfScarf® you want to return.
  2. Cut along dotted line of return form and affix the return address to your return package.
  3. Ship to: Darwin Designs LLC, Attn: Returns, PO Box 56601, St. Petersburg, FL 33732.
In addition: We are committed to our product and will do everything in our power to ensure your 100% satisfaction. We also issue refunds when we suspect fraudulent purchases, or if our system flags inconsistencies with the customer's billing/shipping address(es).

 

Privacy Policy

Thank you for visiting The SnarfScarf® web site. We take your privacy seriously and protect you as we would want to be protected. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We only collect information that is needed to complete your order: billing address, shipping address, names, email address, and credit card information.

We will not share this personal information with anyone EXCEPT in the case that a governmental agency (or other company) is assisting us in fraud prevention or in an investigation. We may only do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

We do not store your credit card data and it is encrypted using SSL technology to ensure privacy.

Your computer uses “cookies” files to track where you’ve been on the internet. They help your computer navigate already-treaded pathways faster. This site may use cookie and tracking technology via Google Analytics. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

We reserve the right to make changes to this privacy policy, but when we do, we’ll post the changes immediately. If you have any questions about your privacy when using this site, please contact us at customercare@thesnarfscarf.com.

BOTTOM LINE: We will do everything we can to protect your private information.

 

Terms of Use

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms of Use. Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site. IN OTHER WORDS: Don’t interact with this website if you don’t agree with the rules.

This site and its components are offered for e-commerce purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information. Darwin Designs LLC is not liable for the content, functionality, or safety of any sites linked to www.thesnarfscarf.com and does not imply endorsement of said sites.

The materials and logos within this website are protected by applicable trademark and copyright law. If we find that someone is infringing on our intellectual property, we will take appropriate legal action. IN OTHER WORDS: If you don’t want to get sued, don’t infringe on our patent and/or trademarks.

Darwin Designs LLC shall not be held responsible for negligent use of The SnarfScarf®. We advise that children, people with special needs, or people with limited mobility be supervised by an adult while wearing the SnarfScarf®, and should only use it for meal times. We also advise that the SnarfScarf® not be worn while operating machinery or moving parts or near open flames. Darwin Designs LLC and its partners, agents, or content providers are not liable for any special, incidental, or consequential damages that are directly or indirectly related to the use of, misuse of, inability to use, the content, materials, and functions of the product and in the web site even if Darwin Designs LLC, www.thesnarfscarf.com, or an authorized representative has been notified orally or in writing of the possibility of such damage. IN OTHER WORDS: Although 3rd party safety tested to meet legal requirements, use common sense when using our product.

The website, including all written content, products, and software is provided on an “as is” basis without representations or warranties of any kind. We also do not guarantee that the functions, features, or content in the web site will be uninterrupted or error free, that defects will be corrected, or that any other site or the server that makes it available is free of viruses or other harmful components. We shall not be held responsible for any lapse in products or services, breaches in security, or unsecure hypertext links to third parties. IN OTHER WORDS: Technology is not perfect. In most cases, if the technology related to www.thesnarfscarf.com isn’t working, it isn’t our fault.

Any comments, photos, feedback, notes, messages, ideas, suggestions, or other communications (collectively, “comments”) sent to or shared on our website and/or social media channels shall be and remain the exclusive property of Darwin Designs LLC. Your submission of any such comments shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in the Comments. We will be entitled to use, reproduce, disclose, publish and distribute any “comments” you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code, or original artwork. We will, of course, protect the private information described in our privacy policy to the absolute best of our ability. IN OTHER WORDS: If you send it to us, we may use it, and don’t expect a check in the mail.

We encourage you to interact with us on our social media channels. We reserve the right to delete, edit, share, pin, post, and tweet any and all comments (see above for definition of comments) you share on our social media channels. We will be respectful and ask permission when possible, and especially if it involves children. Conversely, we encourage you to return the favor by sharing, pinning, posting, and tweeting about our products. IN OTHER WORDS: Social media can be a useful tool for a small business like us so let’s all use it responsibly. But remember, if you share it with us, it becomes ours.

Any legal claim relating to www.thesnarfscarf.com shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

We reserve the right to modify these Terms of Service at any time and without notice. By using this web site you are agreeing to be bound by the then current version of the Terms of Service.